Thought Leadership

Usability, Accessibility and Telehealth

Posted: September 2,2015

A while ago there were two healthcare conferences that we attended here in Washington DC on the same day. One was the American Telehealth Association’s Fall forum and the other was The Interagency Committee on Disability Research (ICDR)’s Accessibility and Usability in Health Information Technology (HIT)

Crash test dummies and The Usability of Electronic Health Records

Posted: August 14,2015

The big business interests of the Healthcare industry cried wolf (and lobbied hard)

against the meaningful use (now called “Promoting Interoperability”) program and enhancements to the usability requirements. Perhaps because they don’t want to spend the extra time and money to provide a healthcare system that truly follows a safety-enhanced design philosophy.

What is Usability and User-centered Design?

Posted: July 6,2015

User-centered-design is everywhere.

Look, and feel the chair that you are sitting in right now. If you are sitting in a modern office chair it probably has adjustable arms, the height of the chair can be adjusted to match your height. Most likely the bottom of the chair has special contours to better match the shape of your butt. This is user-centered-design. The developers of the chair knew that humans would be sitting in the chair and they made special design considerations to make the chair better match their human user.

Personalization of Patient Portals : a way to achieve engagement and true meaningful use

Posted: June 24,2015

In the proposed rule for Meaningful Use Stage 3 the Office of the National Coordinator (ONC) has made significant changes to the patient engagement recommendations that are causing controversy amongst EHR vendors, Doctors, and the media. These recommendations include three measures of engagement, and providers would have to report on all three of them, but successfully meet thresholds on only two.

Some claim that these requirements are too burdensome, and that they may not be achievable giving what is achievable in the marketplace today.

Patient Engagement, Usability, and Meaningful Use Stage 3

Posted: May 1,2015

Patient Engagement

Patient engagement was a very hot topic at the recent HIMSS conference in Chicago. There was no shortage of exhibitors promoting their patient engagement tools and there were also several presentations that contained suggestions for better engaging patients. Some exhibitors that we spoke to were not aware of the proposed patient engagement rules (described below) and were very excited at the prospect of greater use of their tools.

Interoperability, Usability, and the ONC 2015 Edition Certification

Posted: March 26,2015

"Satisfaction and usability ratings for certified electronic health records (EHRs) have decreased since 2010 among clinicians across a range of indicators.”

This announcement was made 5 years ago the 2013 Healthcare Information and Management Systems Society (HIMSS) Conference & Exhibition by Michael S. Barr, MD, MBA, FACP.

Gamification and the diagnosis of Learning Disabilities

Posted: March 2,2015

Last week during one of our favorite tweetchats (#HITSM -- Fridays at 12noon Eastern) the topic of gamification in Healthcare came up.

Gamification has been a fairly hot topic for a few years now, and many industries are scrambling to understand it, and to find ways that they can use gamification to improve client engagement in their product(s)

Wikipedia defines Gamification as

Gamification is the use of game thinking and game mechanics in non-game contexts to engage users in solving problems and increase users' self contributions.

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