One of the easiest ways to improve the usability (and perceived usability) of a web/application is to improve the text that appears on the screen specifically around labels, embedded assistance and error messages.
In many web/applications, there is a false assumption that all of the users are already experts. In many situations, the placement of a simple bit of embedded assistance will help the novice and intermediate users know exactly what to do.
One of the easiest ways to improve the usability (and perceived usability) of a web application is to improve the text that appears on the screen specifically around labels, embedded assistance and error messages.
The lack of usability of electronic health records (EHRs) and healthcare IT applications, in general, has been in the news again. A research report published in the Journal of the American Medical Association (JAMA) analyzed voluntary error reports associated with EHR systems and found that problems with EHR usability may have directly resulted in patient harm (Howe JL ; Adams KT ; Hettinger AZ; et al. Electronic health record usability issues and potential contribution to patient harm. JAMA. 2018; 319: 1276-1278).
Avoid errors by providing embedded assistance on more complex controls.
Deep within many of the systems we evaluated lies a complex, and sometimes non-standard UI control feature that is critical to performing an important task.
In the ONC 2014 Edition Summative tests, this control was usually related to the “Clinical information reconciliation task.” The control was usually some type of “Shuttle” widget where the user selects multiple items from one or more lists and places them into a single reconciled list (of Problems, Allergies, and Medications)
It was a pleasure to work with you, as you and your team made this process a more pleasant experience for our team and the participants.
Karen Perry
I just want to tell you that I value people relations more than money. I remember how you were friendly and helpful not going against policies and contractual obligations at the same time, not using your power to make us feel stupid and small. It was a very rare and big experience for me. Really. I will always remember this.
Alex
The Usability People are all individuals that you can become friends with very easily. They have a lot of different interests and are a pleasure to work with. I was writing a PRD/MRD for a billing solution and worked with The Usability People in defining the user interface. They are receptive to ideas and are able to mold the user interface from an end-user's perspective. I really liked the idea of putting end-user photograph & short biography around the office to help understand the users
