Usability Begins with You

Our catch-phrase

Hick’s and Fitt’s laws: Two important psychological principles to consider when designing navigational menu structures

Most web-based or mobile applications are organized in some type of hierarchical menu structure. Company information is usually located in an ‘about us’ tab, Products and Services each have a tab, etc.

Some company websites, for example, provide a menu structure that is initially simple, but then may require several more interactions to navigate down the tree to the target information.

See for example Verizon.com:

Please don’t air our dirty laundry!

Before running the summative usability evaluation for §170.314(g)(3) Safety-enhanced design we recommend that EHR vendors begin working with a usability expert to identify possible usability issues before they are exposed as “dirty laundry” in a formal report.

Auto bumpers and HealthIT Interoperability

Ralph Nadar's book Unsafe At Any Speed raised public awareness of some of the safety problems associated with the Chevrolet Corvair.  Nadar’s book, however, was also an indictment of the auto industry as a whole and served as a lightning rod for legislation establishing what would eventually become the National Highway Transportation Safety Administration (NHTSA). 

These two industries, HealthIT and automobiles have quite a lot in common including that they are both highly regulated.  These regulations exist because in both industries poor design can lead to safety issues and the possible death of their user’s.

Crash test dummies and The Usability of Electronic Health Records

EHR vendors were quick to say that the 2015 Edition ONC Certification for Safety-enhanced Design are too burdensome, that they are too difficult to complete, and they are not necessary. (see for example http://www.healthcareitnews.com/news/ehr-vendors-uneasy-about-meaningful... ) Many EHR vendors would say let market forces take over and the Health IT industry will heal itself.

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