It was a pleasure to work with you, as you and your team made this process a more pleasant experience for our team and the participants.
Karen Perry
Let's all remember that before Electronic Health Records (EHRs ) were prevalent, medical staff, pharmacists, and others had to struggle to decipher physician's orders, prescriptions and other hand-written (aka. scribbled) text. By using EHRs the burden of entering correct information into a form has fallen back on to the physician.
Still "Let doctors be doctors" they say.
EHRs typically do have a lot of "areas for improvement."
Making medical professionals adapt their way of thinking and doing things to match the peculiarities of an EHR needs to stop. This larger cognitive load for the human user gives the perception of less-than adequate usability.
A long-term solution is to work with EHR vendors and help them to better emphasize with their entire end-user community. Many EHR vendors need to better understand the mental models associated with users of their system and be able to better match their clinical workflow.
A medium-term solution would be to address the usability gap associated with their particular implementation of an EHR. What specific characteristic does this clinic have and can the EHR be configured to better match (eg. Sync Lbs vs. Kgs on scales and EHR).
A Short-term solution to ease the frustration could be something like a scribe or using voice recognition systems for dictating patient notes.