It was a pleasure to work with you, as you and your team made this process a more pleasant experience for our team and the participants.
Karen Perry
We've often blogged about Section 508 compliance as a means to convince very engineering-centric developers to consider their users.
While watching the video feed from the recent ONC annual conference we were very glad to see the closed captions because we were able to watch and understand while multitasking on one of THOSE conference calls that seemed to go on and on forever.
Accessible designs work for everyone - see also Universal Design. Ever use a curb-cut?
By thinking about a disabled user and designing a solution that works for them, developers adopt a human-centered design strategy without even knowing it. The are designing to the disabled user persona and that is an excellent foot-in-the-door for designing for an admin user, a casual user, the sales team, an expert user, and many of other personas associated with the solution.
When you design for the people that use your product - the people will use your product!