Enterprise Software

Enterprise software, also known as enterprise software application (ESA), is purposed-designed computer software used to satisfy the needs of an organization rather than individual users.

Please don’t air our dirty laundry!

Before running the summative usability evaluation for §170.314(g)(3) Safety-enhanced design we recommend that EHR vendors begin working with a usability expert to identify possible usability issues before they are exposed as “dirty laundry” in a formal report.

Safe HealthIT SAVES LIVES!

Many EHRs really do suck, as ZDoggMD described in his very popular parody video 'EHR state of Mind'. But without some nudge towards an improved user experience many of the "less than optimal" EHRs will only get worse as they grow and Engineering-centric developers add more and more features on top of a poorly designed information architecture.

Vehicles are not allowed to be sold in the USA unless they have meet strict safety standards, why isn't this the same for EHRs?

Don't like 30 clicks to order Ambien? How about 50!

Disable; Hide, or Grey Out?

While working on a UX strategy for a large enterprise data portal, we recently had an interested conversation with some developers around, based upon permissions, when to show things, when to hide things and when to show things as disabled or “greyed out.”

Design for the users--not the requirements

Quick thought:

Use the persona’s to create realistic use cases based upon the real user's needs that you understand based upon your research. Usability people often call these use cases “user journey maps.”

Now, when you design your app, website or software product to engage the person that has to use it every day-- around their tasks (and not merely to satisfy regulatory requirements) the end users/patients will find the information presented to be easy to understand, useful to them, and they will freely engage with your system.

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