Cognitive Psychology

Cognitive psychology is the study of mental processes such as "attention, language use, memory, perception, problem solving, creativity and thinking."

Usability and User Experience is a team sport!

Usability and user experience teams have traditionally been way understaffed and often under-utilized.

Usability teams that I have led in the past have had to beg, borrow, or steal resources in order to achieve the significant gains in user productivity, user satisfaction (and reduction of user errors) for the software systems of the many companies and organizations that I’ve worked with.

Gamification of Patient Portals -- a method for Increasing Engagement

One of the great things about living near a “destination city” such as Washington DC is that friends and relatives often come to visit.

My niece also recently just turned 21, and was celebrating her birthday. One thing that they both wanted to do was to go to a casino. Luckily about an hour or so north was Arundel Mills, an outlet shopping destination and (non-smoking) casino.

EHR usability Gap - Specified Context of Use

The efficient and effective use of Electronic Health Records are essential, as these systems are increasingly becoming a central tool for patient care.

The Health Information Technology for Economic and Clinical Health (HITECH) Act provided providers with a significant financial incentive to increase the adoption and use of EHRs. EHR vendors were required to conduct and report on a summative usability evaluation of their system as part of the Stage 2 Meaningful Use program (The ONC 2014 Edition Certification) and beyond. However, a recent report funded by the Agency for Healthcare Research and Quality (AHRQ), identified several “issues” with the certified EHR vendors in the processes, practices and use of standards and best practices with regard to usability and human factors.

Age-related Human Factors of Mobile Websites

Mobile Device Users Age Faster Than General Population

-Levy Eymard - VP User Research

The mobile device user has, on average, gotten older at a faster rate than the general population. How can that happen? What does that mean for my website?

Pages