The Fallacy of User Error

On Monday, Feb 3rd we all witnessed a glitch associated with a very high profile app--the counting of votes in the Iowa Caucuses.

In reading various news sources about the glitch, we've noticed all too many people blaming themselves for not being tech-savy. In a recent #HITsm tweetchat, a similar discussion emerged.

People are all too quick to blame themselves for not being able to use a poorly designed (or tested) system. We call this the "Fallacy of User Error."

A foolish consistency is the hobgoblin of little minds

A Foolish Consistency?

We recently enrolled in a “designer lite” onsite course at leading Business Process Management (BPM) vendor’s location. It had been quite a while since I was a student in such as class--usually I’ve been the one teaching classes. It was nice to be in the passenger seat this time and see via their established curriculum the development environment for their BPM.

What happened to Apple's commitment to quality?

I just finished downloading and installing yet another update to the operating system on my Macbook.

People pay a premium price for Apple products and reasonably expect to receive a superior product. A MacBook pro costs $1,299. A comparable HP laptop (the EliteBook 745 ) starts at $749. A 9.7 inch iPad Pro (with 32GB of storage) costs $599, while a 9.7 Samsung Galaxy Tab S2 with 32GB is $499.

Should? or Must?

When signing up for a new account on a website, many sites often have very restrictive rules about the required characters for the password that you may choose, for example, this one: