Services

The Usability People provide User Experience (UX) consultation and Usability testing services to clients in the US and across the globe.

We have helped “mom-and-pop” shops and internet start-ups, healthcare software (EHR) vendors, enterprise organizations, universities and government agencies.

We have more than 25 years of experience providing user experience consultation, usability testing and interface design services to businesses of all shapes and sizes.

User Research

Understanding users is essential! Human-centered Design starts with an understanding of users

Understanding your users is the fundamental first step in applying Human-Centered Design. User research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.

Knowing about your customers and how they experience your product or service will give us valuable insights necessary to create the innovative designs that matter!

Where will your product be used, and under what circumstances? What are the user's common goals and tasks, their needs and expectations? By observing your users, together we will get to know their habits, their wishes and the ways in which they interact with your product.

User Experience Design

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Human Experience Design (aka Human-centered Design) is the foundation of both our research and design process. We'll uncover deep insights that usually lead to the design of innovative and more profitable products and services.

Help your customers find the content they are looking for. Effectively deliver the content your users want to see.

We’ll create an intuitive structure and navigation flow for your site, app or service. After working with us, your users should be able to find their way to complex relevant information within just a few clicks.

Usability Testing

Formal Usability studies have a huge ROI

Usability Testing usually involves observing users while they perform tasks with a hardware or software system, such as a desktop application, website or mobile phone app. The product may be a paper sketch, a wireframe, a storyboard, a display mock-up, a product in development, a working prototype, or a completed product.

Usability Testing should be conducted with participants who are representative of the real or potential users of the system.

EHR Usability Testing

Formal Usability studies have a huge ROI

Usability Testing – Safety-enhanced Design evaluation for EHRs – usually involves observing users while they perform tasks with a hardware or software system, such as a desktop application, website or mobile phone app. The product may be a paper sketch, a wireframe, a storyboard, a display mock-up, a product in development, a working prototype, or a completed product.

Summative evaluations are required for ONC Certification for Electronic Health Records (EHR) systems.

Usability Testing should be conducted with participants who are representative of the real or potential users of the system.

Safety-Enhanced Design Evaluation for ONC Certification

Summative Usability testing for safety enhanced design (§170.315.g.3) involves recruiting targeted users as test participants (Doctors, Nurses, and other medical practitioners) and asking these users to complete a set of pre-defined tasks. An expert test facilitator conducts the testing via an established test protocol while the test sessions are recorded and later analyzed.