Human-centered Design

Human-centered Design (HCD) has had a number of names over the years, from Human Factors, to Usability, to "Design Thinking."

The concept is simple, take a look at your site/application from the perspective of your end-users and design the information architecture, nomenclature and workflow to match THEIR mental model.

Human-Centered Design for Healthcare IT Usability

The usability (or lack thereof) of Healthcare IT has been in the news a lot again.

This time a research report published in JAMA (Howe JL ; Adams KT ; Hettinger AZ; et al. Electronic health record usability issues and potential contribution to patient harm. JAMA. 2018; 319: 1276-1278) researchers analyzed voluntary error reports associated with Electronic Health Record (EHR) systems and found that problems with EHR usability may have directly resulted in patient harm.

UX Consulting Survey

The team at Bentley University recently sent out a survey to UX professionals to learn more about their experience with UX consultants, and the type of services they need from a UX partner.

They received more than 200 responses from the survey and shared a few interesting findings from their initial data analysis:

Lauber's Law: The best error message is the one that you don't have to show!

One of the easiest ways to improve the usability (and perceived usability) of a web/application is to improve the text that appears on the screen specifically around labels, embedded assistance and error messages.

In many web/applications, there is a false assumption that all of the users are already experts. In many situations, the placement of a simple bit of embedded assistance will help the novice and intermediate users know exactly what to do.