Human-centered Design

Human-centered Design (HCD) has had a number of names over the years, from Human Factors, to Usability, to "Design Thinking."

The concept is simple, take a look at your site/application from the perspective of your end-users and design the information architecture, nomenclature and workflow to match THEIR mental model.

Human-Centered Design for Healthcare IT Usability

The usability (or lack thereof) of Healthcare IT has been in the news a lot again.

This time a research report published in JAMA (Howe JL ; Adams KT ; Hettinger AZ; et al. Electronic health record usability issues and potential contribution to patient harm. JAMA. 2018; 319: 1276-1278) researchers analyzed voluntary error reports associated with Electronic Health Record (EHR) systems and found that problems with EHR usability may have directly resulted in patient harm.

The Shock Doctrine and Human-centered Design

So far I’ve been fortunate to have lived my life in three major metropolitan areas in the United States. Each of these different geographic locations have their own unique culture that is clearly evident in the conversations that you would often overhear when out at a restaurant or coffee shop, etc.

Human-centered Design remote working sessions

CXO Bennett Lauber during a Human-centered Design workshop

We offer single day working sessions suited to your company's specific needs and projects.

Do you have questions about your design strategy? Would you like to educate your team on Human-centered Design (HCD)? Are you looking for practical pointers for augmenting the user experience of your product? Let us become your usability partner.

The Usability People can create a customized HCD training or workshop that will help your team be able to understand their user's perspective and apply it to a portion of your product or system.

Human-centered Design Working Sessions

CXO Bennett Lauber during a Human-centered Design workshop

We offer single day working sessions suited to your company's specific needs and projects.

Do you have questions about your design strategy? Would you like to educate your team on Human-centered Design (HCD)? Are you looking for practical pointers for augmenting the user experience of your product? Let us become your usability partner.

The Usability People can create a customized HCD training or workshop that will help your team be able to understand their user's perspective and apply it to a portion of your product or system.

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