It was a pleasure to work with you, as you and your team made this process a more pleasant experience for our team and the participants.
Karen Perry
1. Consistency—Design consistency and standards utilization
2. Visibility—System state visibility
3. Match—System and world match
4. Minimalism—Minimalist design
5. Memory—Memory load minimization
6. Feedback—Informative feedback
7. Flexibility—Flexible and customizable system
8. Message—Useful error messages
9. Error—Use error prevention
10. Closure—Clear closure
11. Reversibility—Reversible actions
12. Language—User language utilization
13. Control—User control
14. Documentation—Help and documentation
Adapted from ( Zhang J, Walji MF. TURF: toward a unified framework of EHR usability. J Biomed Inform 2011;44:1056–67)
It was a pleasure to work with you, as you and your team made this process a more pleasant experience for our team and the participants.
I just want to tell you that I value people relations more than money. I remember how you were friendly and helpful not going against policies and contractual obligations at the same time, not using your power to make us feel stupid and small. It was a very rare and big experience for me. Really. I will always remember this.
The Usability People are all individuals that you can become friends with very easily. They have a lot of different interests and are a pleasure to work with. I was writing a PRD/MRD for a billing solution and worked with The Usability People in defining the user interface. They are receptive to ideas and are able to mold the user interface from an end-user's perspective. I really liked the idea of putting end-user photograph & short biography around the office to help understand the users